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General Store FAQs

What is Mizpah Fitness Edge?

Mizpah Fitness Edge is an online store offering high-quality fitness products to help you stay active, healthy, and motivated in your workouts.

Where are you based?

We operate from the United States and ship fitness products to customers across the country.

Do you have a physical store?

No, we are an online-only store. This helps us keep prices affordable and pass savings directly to you.

Are your products suitable for beginners?

Yes, we offer products for all fitness levels, from beginners to advanced athletes.

How can I contact customer support?

You can contact us by email or through our website’s contact form. We respond within 24 hours on business days.

Ordering & Payment

How do I place an order?

Just add items to your cart, proceed to checkout, fill in your details, and choose your payment method.

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure online payment options.

Can I cancel my order?

Yes, you can cancel within 12 hours of placing it. After that, the order may already be shipped.

Is my payment information secure?

Yes, we use encrypted payment systems to protect your personal and financial details.

Will I get a confirmation email?

Yes, you’ll get an order confirmation email right after your payment is processed.

Shipping & Delivery

Where do you ship?

We ship anywhere in the United States, including Alaska and Hawaii.

How long does delivery take?

Orders usually arrive within 5–10 business days, depending on your location.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over $50 in the United States.

How can I track my order?

You’ll receive a tracking number by email once your order has shipped.

Do you ship internationally?

Currently, we only ship within the United States.

Returns & Refunds

What is your return policy?

You can return unused items in original packaging within 30 days for a refund or exchange.

Do I have to pay for return shipping?

If the product is faulty, we cover return shipping. For other returns, shipping is the customer’s responsibility.

How long does it take to get a refund?

Refunds are processed within 5–7 business days after we receive your returned item.

Can I exchange a product?

Yes, you can exchange your product for a different size or type within 30 days.

What should I do if I get a damaged item?

Contact us immediately with photos of the damage, and we’ll arrange a replacement or refund.